Clinic Hours

• Monday: 2:00 PM – 8:00 PM
• Tuesday: 2:00 PM – 8:00 PM
• Thursday: 2:00 PM – 8:00 PM
• Friday: 2:00 PM – 8:00 PM
• Saturday: 10:00 AM – 2:00 PM
• Closed: Wednesday’s & Sunday’s

Appointments & Bookings — Please book only 1 appointment per patient via the website and create 1 ticket via the AI booking system

• Appointments can be requested by phone through our AI ticketing system or online via the Medeo booking portal via our website
• To cancel an appointment within 24 hours, please send us an email at: office@thevitallounge.ca
• Only 1 accompaniment permitted, as we do comply with capacity limits for health and safety. Additional persons without an appointment will be asked to wait outside of the clinic
• If you rebook an appointment online, kindly cancel any previous bookings to ensure timely access for other patients.
• Walk in’s accepted for adult injections and acute urgent care based on availability (note only 1 issue)
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Cancellation Policy

• Cancellations with more than 24 hours’ notice can be made directly through Medeo.
• Cancellations within 24 hours of the appointment must be made by email to ensure timely processing.
• Cancellations within 2 hours of the appointment are considered late cancellations and are subjected to a $60 fee. These are being enforced!
• No show/late fee is $60
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Test Results and Reports

• If you require a review of test results, please schedule an in-person appointment.
• If you require a review of test results, please schedule an in-person appointment.
• Reports may only be released after discussion with a physician.
• Front desk staff cannot print or release reports 

Prescription Refills

• For urgent prescription refills, your pharmacy can refill your medication
• For medication refills, please book an in-person appointment
• Prescriptions will not be renewed if you have not been assessed in person within the last 6 months, for your safety
• Please confirm your current pharmacy details with your physician during your visit. The front desk is unable to update pharmacy information
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Forms & Administrative Requests

• If you require forms to be completed, please notify us in advance. These require allocated time during your visit and are done at the end of the day
• Some forms may be subject to fees, as outlined by Ontario billing guidelines
• Kindly bring your required form with you as there will be a cost associated with finding/printing your form prior to completion 

Form Fee’s:

• Medical Clearance/Immunity/TB skin test forms for work : $25.00-$30.00
• Functional Abilities Form (FAF): $40.00
• WSIB Form 8: $60.00
• Attending Physician Statement: $150.00
• Short/Long Term Disability Forms: $150.00-$250.00
• Letters of Support: $25.00-$50.00

Respectful Conduct

• We strive to maintain a respectful and professional environment for all patients and staff.
• Aggressive, disrespectful or inappropriate behaviour towards any clinic staff will not be tolerated and you will be asked to leave 
  Instances of yelling, threats, or disrespectful conduct may result in dismissal from the practice

Pregnancy Care Guidelines

We are committed to providing the highest quality of care for you and your baby. Please review the following guidelines to ensure a smooth and effective healthcare experience:

Monthly In-Person Visits

• All pregnant patients are required to attend in-person assessments at least once per month.

• Regular monthly visits are essential for monitoring your health and your baby’s development.

• Missed appointments without prior notice may result in delays in important aspects of your care.

OB Referrals

• OB referrals are provided after genetic screening (EFTS, NIPT, or Panorama).

Patient Inquiries

• Please address all your medical questions during your appointment with the treating physician.

• Follow-up questions submitted after your visit may not be addressed the same day, as this can delay care for other patients.

• Front desk staff are not permitted to interrupt physicians for patient follow-ups to maintain the quality and flow of care.

Privacy and Confidentiality

• Your personal health information is protected in accordance with Ontario privacy laws.

• Please notify us promptly of any changes to your contact information to ensure timely communication.

If you have any questions or require assistance, please do not hesitate to contact our office. Thank you for your cooperation and trust in our care.